1. How long does shipping take?
Orders are processed within 1–3 business days. After dispatch, UK orders typically arrive within 3–7 business days.
Total estimated delivery time: 4–10 business days.
2. Do you offer free shipping?
Yes. We offer FREE Standard Shipping across the United Kingdom on all orders.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking link by email.
Please allow 24–48 hours for tracking updates to appear.
4. Can I change or cancel my order?
If you need to cancel or update your order, please contact us as soon as possible.
Cancellations or changes cannot be guaranteed once your order has entered processing or has been shipped.
5. What is your return policy?
We accept returns within 30 days from delivery.
Items must be unused, unworn, and in their original condition.
No restocking fees are charged for approved returns.
6. Who pays for return shipping?
Customers are responsible for return shipping costs and return labels unless the item received is damaged, defective, or incorrect.
7. How long do refunds take?
Once your return is approved, refunds are processed within 10 business days.
Refunds are issued in GBP (£) to your original payment method.
8. What payment methods do you accept?
We accept secure payment methods including:
- Visa
- MasterCard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
9. Is my payment information secure?
Yes. All payments are protected with SSL encryption.
We do not store your card details. Payments are securely processed through trusted payment providers.
10. What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and provide photos of the issue.
We will review your request and provide a suitable solution, such as a replacement, refund, or store credit.
11. Do you charge hidden fees?
No. All applicable costs are clearly displayed at checkout. We do not charge any hidden fees.
12. How can I contact Evellor?
Trade Name: Evellors
Email: support@evellors.shop
Phone: +44 7949 680858
Address: 45 Russell Square, London WC1B 4JP, United Kingdom